Privacy Notice

Updated October 2026

The Gateway Programme takes your privacy seriously. This notice explains what personal information Gateway Programme uses for facilitator training, certification and resources, why it is used and how you can contact Gateway Programme about it.

Who is responsible for your information?

Gateway Programme is currently operated by Linda Davies as a self-employed sole trader. Linda Davies, trading as Gateway Programme, is the current data controller for personal information collected for training, certification, enquiries, resources and related business activities. Contact: info@gatewayprogramme.co.uk  |  gatewayprogramme.co.uk

If responsibility for operating Gateway Programme transfers to another person or organisation, this Privacy Policy will be updated to identify the new data controller and provide their contact details.

What information Gateway Programme may collect

Depending on how you contact or train with Gateway, this may include:

• Your name, contact details, organisation and job role.
• A home or work postal address, where needed to send manuals or training materials.
• Training enquiries, bookings, attendance and contact with you or a booking organisation.
• Portfolio submissions, training reviews, certification decisions and facilitator records.
• Invoice and payment information, and feedback or evaluation you choose to provide.
• Access or reasonable-adjustment needs that you choose to share, only where needed to support your training.

Gateway does not ask facilitators to send identifiable information about people they support. Please remove names and identifying details from portfolio examples or case material.

Why Gateway Programme uses your information

• To respond to enquiries, arrange and provide facilitator training and access to resources.
• To assess training work, make certification decisions, maintain appropriate records and respond to certification queries.
• To issue invoices, manage payments and meet accounting and other legal obligations.
• To handle feedback, enquiries, complaints and safeguarding concerns arising in connection with Gateway training.

Legal reasons for using information

The legal reason depends on the activity: fulfilling an agreement or taking steps you request before an agreement; complying with legal duties (such as financial record-keeping); or legitimate interests in running and safeguarding the training service, where those interests do not override your rights. Gateway Programme asks for consent where needed, for example before publishing identifiable testimonials or photographs. You may withdraw consent where that is the basis used.

If sensitive information, such as disability-related adjustment needs, is supplied, Gateway Programme limits its use to what is necessary and applies the additional safeguards and lawful conditions required.

Who information may be shared with

Information is not sold or traded. Limited information may be shared with service providers helping run the business (such as email, website, video-training, document storage, accounting or payment providers), with an organisation arranging your training where necessary, or with authorities when sharing is lawful and necessary. Gateway Programme shares only what is needed for the purpose.

If a service involves transferring personal information outside the UK, any applicable legal safeguards will be used. You can ask for information about relevant providers or transfers.

Keeping information safe

Gateway Programme uses proportionate security measures, including restricted access and protected digital storage. Please do not send identifiable client files, detailed case records or unnecessary sensitive information for training or certification.

How long information is kept

Information is kept only as long as reasonably needed for its purpose or to meet legal duties. Financial records are kept for the relevant statutory retention period. Training and certification records are reviewed against the need to verify achievements and deal with enquiries. Information no longer needed is securely deleted or destroyed.

Your rights

Depending on the circumstances, you may ask to access your personal information, correct it, erase it, restrict or object to its use, or receive it in a portable form. Some rights have legal limits. To make a request, email info@gatewayprogramme.co.uk.

Questions or complaints about your data

Email info@gatewayprogramme.co.uk if you are unhappy with how information is handled. Gateway Programme will acknowledge a data protection complaint within 30 days, make appropriate enquiries without undue delay, keep you informed where needed and explain the outcome. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Website cookies

The website may use essential cookies. Where non-essential cookies require consent, visitors should be given a choice before they are used. The website’s cookie settings should explain the cookies in use.

Gateway provides facilitator training, certification and resources. It does not directly facilitate Group or One-to-One Gateway with domestic abuse participants.